Refund Policy

Refund Policy

Last Updated: 30/11/25

Thank you for shopping with [Your Store Name]. Because we sell digital subscription accounts delivered electronically, our refund rules differ from physical goods. Please read this policy carefully before placing an order.

1. Digital Goods Are Non-Refundable

All sales of digital products—including subscription accounts, login credentials, and access codes—are final once the order has been delivered.

Because access is provided instantly or within a short timeframe, refunds cannot be issued after the product has been delivered to your email.

2. Refund Eligibility

You are eligible for a refund only if all of the following conditions are met:

  • We failed to deliver your account credentials within 12 hours of your purchase,
    and
  • You have not received working login information,
    and
  • You contacted our support team and provided proof of non-delivery.

If all conditions are met, you may request a full refund.

3. Replacement Policy (Instead of Refunds)

If your account stops working before your subscription duration ends, we will replace it for free.

Replacements apply when:

  • The account becomes inaccessible
  • A password stops working
  • A login issue occurs through no fault of the customer

Replacements do not apply if:

  • You shared the account with others
  • You changed login details and lost access
  • You violated the service provider’s terms
  • The account was intentionally modified or misused

Our support team will verify the issue and provide a new working account as quickly as possible.

4. No Refunds For User Error

Refunds cannot be issued for:

  • Incorrect email entered at checkout
  • Forgetting or losing changed passwords
  • Misunderstanding the product description
  • Failure to follow provided instructions
  • Issues caused by customer-side modifications

We strongly recommend reading product descriptions carefully before purchasing.

5. Chargebacks & Payment Disputes

Opening a payment dispute before contacting support violates our store policy.

If a dispute is opened for a delivered product:

  • Access to your account(s) may be revoked
  • Your warranty and replacement rights may be canceled
  • The case will be submitted to the payment provider with proof of delivery

We always encourage customers to contact us first—we respond quickly and are happy to help.

6. Contact for Refund or Support

For any refund questions or account issues, contact us trough our support chat.

Our team typically responds within 1–6 hours.